4age Privacy Policy — User Personal Information Protection
4age is committed to protecting the privacy and personal data security of every user. This document clearly explains how we collect, use, store, and protect your information when you use our platform.
Information We Collect
When you use the 4age platform, we collect certain categories of information to ensure our services run smoothly and securely. The information collected includes:
- Account Information: Your full name, email address, phone number, date of birth, and encrypted password as provided during registration.
- Device & Browser Information: Device type, operating system, web browser type and version, IP address, and unique device identifiers used to access the platform.
- Payment Information: Financial transaction details in MYR (RM), including deposit and withdrawal records. We do not store full card numbers — payment processing is handled by approved payment service providers.
- Usage Data: Pages visited, games played, session duration, clicks, and in-platform interactions for analytics and service improvement purposes.
- Cookies: Small files stored on your device to identify login sessions, save preferences, and analyse usage patterns.
Purpose of Data Use
4age uses the information collected solely for legitimate purposes related to the provision of our services. The primary purposes for which your data is used are as follows:
- Processing account registration and verifying user identity in line with security requirements.
- Enables financial transactions in MYR to be processed securely and accurately.
- Sending important account-related notifications, relevant promotions, and service updates.
- Detecting and preventing fraud, account misuse, and suspicious activity.
- Analysing usage patterns to improve the overall user experience and platform quality.
- Complying with applicable laws and regulations in Malaysia.
We will not use your data for any other purposes without your prior consent, except as required by law.
Cookies & Tracking Technologies
The 4age platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. We use several types of cookies:
- Session Cookies: Required to maintain your login state during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving user settings such as language preference and display layout for a consistent browsing experience.
- Analytics Cookies: Helping us understand how users interact with the platform so we can make meaningful improvements.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the 4age platform.
Data Storage & Security
4age takes the security of user data seriously. All personal information is stored on servers protected by robust technical and organisational security measures.
The protective measures we have in place include:
- SSL/TLS encryption for all data transmissions between your device and our servers.
- Account passwords are stored in hashed form and cannot be read directly — no one, including our support team, can view your original password.
- Strict access controls on user data — only authorised personnel may access information required for support purposes.
- Continuous system monitoring to detect any unauthorised access or suspicious activity.
User data is retained for as long as the account remains active and for any period required to meet legal obligations. Upon account closure, data that is no longer needed will be deleted in accordance with our data retention policy.
Sharing Information with Third Parties
4age does not sell, rent, or trade users' personal information to any third party for marketing purposes without your consent. That said, we may share information in the following limited circumstances:
- Payment Service Providers: Transaction details are shared with approved payment processors solely to facilitate the secure processing of MYR deposits and withdrawals.
- Legal Requirements: We may disclose information to the relevant authorities where required by Malaysian law, court order, or a legitimate official investigation.
- Technical Service Providers: We work with selected third-party service providers for functions such as cloud infrastructure and analytics — all providers are bound by strict data confidentiality agreements.
All data sharing is carried out with adequate contractual safeguards and only to the extent necessary for the stated purpose.
User Rights, Policy Changes & How to Contact Us
As a 4age user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request information about the personal data we hold in relation to your account.
- Right to Rectification: If any information we hold is inaccurate or out of date, you may request a correction via your account settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your account and personal data, subject to record-keeping requirements mandated by law.
4age reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any significant changes via their registered email or in-platform notification. The latest effective date will be displayed at the top of this document.
If you have any questions, concerns, or requests regarding data privacy, please contact the 4age support team through the available channels on the platform. You may also refer to the FAQ for answers to frequently asked questions about privacy and account security.
Effective date: 1 January 2026
Further Questions About Privacy?
We're always here to help. Visit the FAQ or log in to your account to reach 4age customer support directly.